The Luxe Wig Mystery Box (4 Items)

Developed by our founder and exclusive to SUS, our hair is made from SynFlex™. This blend of fibres, is a brand new market innovation that looks, moves, and feels like real hair for a fraction of the price. With superior heat resistance, double the softness, and twice the lifespan, SynFlex™ is revolutionizing the hair game.

With care and depending on frequency of wear, our wigs and ponytail extensions will last 3-6+ months.

Care Instructions:

1. After wear and removal, gently comb through the hair and store away from dust and dirt.

2. Always brush hair from the ends gently moving upwards to remove tangling.

3. Do not over wash - hair should be washed every 10-15 wears.

4. Heat style up to 180°c - do not exceed.

Yes. Our SynFlex™ hair is heat safe up to 190°c (374°f). For optimal and best styling results we recommend you use 160-170°c.

Curling Hair:

Ensure you hold the curls in your hand (or pin) and wait for them to fully cool before removing in order to set the new style.

No, unfortunately our hair can not be dyed or chemically altered.

You may return any of our products (Excluding Non Lace Front Wigs or products included in our sample sale) for a refund within 28 days of receipt unless marked as final sale on the product pages. 

*Kindly note the following non lace front wig styles can not be returned for hygiene reasons, as stated on their respective product pages: Lucia, Jessika, Marcia and Zara. 

To initiate a return please email info@switchupstyle.com within 7 days of receiving your item with your order number.

To qualify for a return all products must meet the following criteria:

All returns must be in their original packaging and in saleable condition

All accompanying inserts must be returned in their original packaging 

Product must not not show any signs of wear

The lace must not have been modified in any way

For ponytail extensions, the safety sticker must not have been removed or tampered with

*All returns MUST pass the criteria above due to hygiene laws that regulate the sales of wigs and hair products. 

IMPORTANT DETAILS

» We are unable to offer exchanges at this time. If you wish to return a product to exchange it for a different colour or style, you must return your item and place a new order through our site.

» As a small business we are unable to offer FREE returns at this time, and therefore this expense must be covered by you, the customer.

» Your refund will be processed within 3-5 working days of us receiving your return.

» Unfortunately, we are unable to refund the original shipping cost.

» For orders that quality for FREE shipping please note that £3.99 will be deducted from the total refunded amount.

» Any returns that do not meet the criteria above will be shipped back using the original shipping method.

We are a U.K based and registered company and all of our orders are picked, packed and fulfilled from our Oxfordshire based warehouse.