Returns & Exchanges
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return:
- Items must be unused and in their original packaging
- Lace must not be cut or altered
- Ponytail safety seal must remain intact
Due to hygiene reasons, some items are non-returnable. These are clearly marked on the product page.
To request a return, please email info@switchupstyle.com within 7 days of receiving your order, including your order number.
Please note:
- Returns must be sent at your own cost
- Original shipping costs are non-refundable
- For orders with free shipping, £3.95 will be deducted from your refund
- We do not offer exchanges at this time