Returns & Exchanges
You may return any of our products (Excluding Non Lace Front Wigs or products included in our sample sale) for a refund within 28 days of receipt unless marked as final sale on the product pages.
*Kindly note the following non lace front wig styles can not be returned for hygiene reasons, as stated on their respective product pages: Lucia, Jessika, Marcia and Zara.
To initiate a return please email info@switchupstyle.com within 7 days of receiving your item with your order number.
To qualify for a return all products must meet the following criteria:
- All returns must be in their original packaging and in saleable condition
- All accompanying inserts must be returned in their original packaging
- Product must not not show any signs of wear
- The lace must not have been modified in any way
- For ponytail extensions, the safety sticker must not have been removed or tampered with
*All returns MUST pass the criteria above due to hygiene laws that regulate the sales of wigs and hair products.
IMPORTANT DETAILS
» We are unable to offer exchanges at this time. If you wish to return a product to exchange it for a different colour or style, you must return your item and place a new order through our site.
» As a small business we are unable to offer FREE returns at this time, and therefore this expense must be covered by you, the customer.
» Your refund will be processed within 3-5 working days of us receiving your return.
» Unfortunately, we are unable to refund the original shipping cost.
» For orders that quality for FREE shipping please note that £3.99 will be deducted from the total refunded amount.
» Any returns that do not meet the criteria above will be shipped back using the original shipping method.
