You may return any of our products for a refund within 14 days of receipt.
To initiate a return please email info@switchupstyle.com within 7 days of receiving your item with your order number and reason for return.
To qualify for a return all products must meet the following criteria:
• All returns must be in their original packaging
•The "NO RETURNS IF REMOVED" sticker must not have been lifted, re-sealed or removed
• Products must not have been tried on or removed from the packaging
*All returns MUST pass the criteria above due to laws that regulate the sales of wigs and hair products.
IMPORTANT DEETS
» We are unable to offer exchanges at this time. If you wish to return a product to exchange it for a different colour or style, you must return your item and place a new order through our site.
» As a small business we are unable to offer FREE returns at this time, and therefore this expense must be covered by you, the customer.
» Your refund will be processed within 24-48 hours of us receiving your return.
» Unfortunately, we are unable to refund the original shipping cost.
» We will deduct £4 from your refund total to cover our admin charges
» For orders that quality for FREE shipping please note that a further £3.99 will be deducted from the total refunded amount.
» Any returns that do not meet the criteria above will be shipped back using the original shipping method
If you have any questions regarding our policy or feel you have received a defective product please click here to contact us and we will be more than happy to help you right away.
